Refund

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Return and Refund Policy for Face Up Africa®

 

Effective Date: May 15, 2024

 

Thank you for shopping at Face Up®. This document governs all returns and exchanges of Face Up Africa® (“faceup.me”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Face Up Africa® reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

 

Definitions

 

For the purposes of this Return and Refund Policy we establish the following definitions:

 

       

  • “Products” means all products and services sold at faceup.me.
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  • “Customer” means end user customers that purchase directly from distributors or wholesalers.
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  • “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Face Up®, Kampala, Uganda
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  • “Orders” refers to your requests to purchase a Product from us.
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  • “Website” refers to Face Up®, accessible at https://www.faceup.me.
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  • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
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What’s Face Up® Return and Refund Policy?

   

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.

   

Return Policy Exceptions

   

           

  • Only regular priced items may be refunded. Sale items are non-refundable
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Return & Refund Process

 

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

 

       

  1.       Notify us

         

    Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

         

               

    • By email: sales@faceup.me
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    • By phone number: 0772097071
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    • Via a form on our website: https://www.faceup.me/contact
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    We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

       

  2.    

  3.       Ship it back

         

    The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

         

    Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

         

    To the Sellers given addresses

         

    We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

       

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  5.       Inspection & Refund

         

    Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

       

  6.  

 

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

 

         

  • By email: sales@faceup.me
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  • By phone number: 0772097071
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